State Farm® Insurance Agent Julia Chew

"Shirley, Robertson is amazing. She is very good at what she does of taking care of people. She took really care of me. I am a State Farm customer, and she helped me. So much with the situation I was going through of having to deal with insurance. all the people here are amazing. Shirley Robertson should get a 100 star. For doing her job and doing a great job.of her Knowing what she's doing and being so nice and polite to me if you ever need insurance, this is the place to go. Where they actually care, and also I am with Cindy nashirt, and that company too, is State Farm. And they really care. Also, these are 2 really good places. If you need good insurance of good people that will stand behind you. And help you in a time of need of any kind of situation. Thank you for being there shirley Robertson and staff 100☆☆☆☆☆☆☆☆"

"I've used State Farm since I became an adult 46 years ago. Although the agents change over time, the ones we choose still provide the services we require for our personal and LLC needs, with prompt and friendly service. Thanks to Julia, her agents, and staff for continuing the tradition."

"She was great. Above and beyond"

"Christine and Crysta help out greatly getting renters insurance policy in place with the demands from the property manager on the unique wording they prefer to see on a renters coverage. Quick turnaround and very responsive."

"Hollee was so helpful! I expected signing up for auto insurance was going to be a lot more complicated based off of my experience with other insurance companies/agents and this was so simply! It was less than 15 minutes on the phone and it was all said and done! She was able to answer all my questions and explained everything with no issue!"

"*** UPDATE *** Terry and Julia have worked very hard to fix the mistake that a former employee made. They were able to move it up the channel to correct the issue that occurred and have been really good at communicating with me as well. I am truly so appreciative that they did this. I have been with State Farm for over 10 years. Auto, Renters, Life, and Homeowners throughout the years. I spoke with an agent at this office in September and was told our Homeowners insurance was being changed to Dwellers (we are renting out our house) and our price would change. Found out this month that although everything was worked up for the change it was never processed. So for 7 months we have been overcharged and there is nothing they can do to backdate it even though it is their mistake. Unfortunately I also had a poor experience when dealing with our roof claim. It was my first time so I was asking questions about the process and received so much attitude from whoever helped that it made me feel so dumb that I almost cried out of frustration. Initially we had great experiences at this office, I think we moved to it around 2018. But feeling like I’m bothering them with questions and now mismanagement of our policy for 7 month, we will be seeking a new insurance company."

"If you’re thinking about switching insurance, let me save you some stress! Hollee is the person you need! She walked us through every step of the process, helped us understand exactly what coverage we needed, and made something that usually feels overwhelming so easy. Her professionalism, knowledge, and genuine commitment to helping people (especially those of us who don’t always know what we need!) truly stood out. We are so thankful for her guidance and support. Highly recommend Hollee if you’re looking for someone who will take care of you every step of the way!"

"Hollie was very professional and very helpful I highly recommend going to see her about your vehicle or home insurance."

"I love working with Julia Chew State Farm. Any time I have a question or issue, I'm able to reach out to Shirley Robertson for a quick resolution or response. Thank you!"

"After a former employee messed up my policy and ended up costing me more money than necessary. Hollee came in and saved the day. She was able to fix everything and keep me as a loyal customer."

"I’ve been a State Farm client for 11 yrs, 7 with Julia’s Office. The ladies always and I mean ALWAYS do a terrific & thorough job for me when I need any help. Fast, efficient, professional and always very kind, this office delivers quality customer care EVERY time!!"

"Good efficient service and price for auto and home insurance."

"Andrea Terrel, really nice and helpful agent."

"There was no bs, very helpful on letting me understand about the policy. She is definitely a keeper in my book, Thanks Hollee !!!"

"Andrea has been helping me with my personal and business insurance needs for many years. Her knowledge has been very much appreciated, making me feel confident that I was getting the best insurance coverage for my money and peace of mind."

"Andrea exceeded my expectations. Great service and fast turnaround on my policy request. Perfect process and outcome."

"Andrea is always very helpful and quick to respond with any questions I have. Thank you!"

"Absolutely amazing gave me the best prices and anytime I need help with anything all I gotta do is call absolutely love my experience with them"

"They are always so helpful and fast."

"Terrie takes great care of me."

"Great customer service!"

"I was requesting a quote for home owners insurance. I was fortunate to work with Hollee at the Julia Chew agency. Hollee is wonderful! She was very patient as I asked numerous questions, she was always professional and responsive each time I reached out to her. I would highly recommend Hollee and this agency."

"Their team is always great to work with! Hollee, specifically, is a true gem! We bought a new car on Friday and she had our old car off our policy and our new one on it before we even left the dealership! It gives such peace of mind knowing they have your back and they work quick! Plus, they are always so warm and welcoming in person or on the phone. Would highly recommend for any insurance needs!!"

"Be very careful with this agent. I had major issues with billing and refunds after canceling my car insurance policy. They refunded me only $5 even though I paid $167 just 10 days before cancellation, and their explanation made no sense. The billing process was unclear and unfair. If you’re someone for whom your money really matters, stay away from this agency — they are not transparent or careful with customer payments."

"Terrible customer service on the phone. The “woman” I was talking to was disrespectful and had a snarky attitude and hung up on me before I could say anything else."